Shade repair and service
Shade stuck, remote acting up, or just need care tips? Tell us what's going on, or call us. We service the shades we install.
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What needs help?
Monday to Friday, 8 AM to 5 PM. Saturday appointments on request.
Before you call
A couple of quick checks might save you a visit.
Try the remote and the app
If one works and the other doesn't, tell us which. It helps us narrow down the problem.
App not responding?
Make sure the small Wi-Fi bridge is still plugged in and your home Wi-Fi is up.
How the bridge worksNothing responds at all?
Check the power: the outlet for a plug-in shade, or the breaker for a hardwired one.
Stuck, frozen or blocked?
Look for anything caught in the tracks or under the bottom bar, and never force a shade that is stuck. If it still will not move, stop and call us.
Whose shades are they?
Shades we installed
We service the systems we install, and our own crew does the work. We've been shading DFW patios since 2012.
Shades that came with your home
Not sure who installed them? Choose the Not sure option in the request form and we'll help figure it out. If we installed them, come straight to us. We work directly with homeowners on warranty and service, so your builder isn't stuck in the middle.
Shades someone else installed
Didn't buy your shades from us? Call anyway. We help case by case, most often with SunPro, MagnaTrack or Templar products we can support. We'll tell you straight whether a repair makes sense or a replacement is the better call.
Keep your shades running
A few simple habits keep the system working and help protect your warranty coverage, which is subject to proper use and maintenance.
Run them regularly
Operating your shades regularly keeps everything moving freely.
Keep the tracks clean
Clear leaves, dust and debris from the side tracks so the shade can travel without catching.
Use dry silicone lubricant only
If the tracks need lubricating, use only the dry silicone lubricant we recommend. Not sure which one that is? Ask us and we'll tell you.
Clean the fabric regularly
Regular cleaning keeps the fabric in good shape. The best method depends on your fabric, so ask us before you choose a cleaner.
Never force it
If a shade is frozen, blocked or acting oddly, stop and call us. Forcing it can turn a small problem into a bigger one.
Wind guidance depends on which brand you have, so there is no single rule for every shade. Tell us what you own and we'll give you the guidance for yours.
Wind guidance by brandFrozen shades
If a shade is frozen, don't force it up or down. Leave it until things warm up.
If it's still stuck once it warms up, request service. Damage from freezing or forced operation falls outside our installation warranty.
Caring for clear vinyl
Clear vinyl can scratch, and cold and shrinkage can damage it, so handle it gently and clean it with care. Don't run it when it's frozen.
About clear vinyl shadesAwning care
Tell us if your motorized awning won't open or close. We confirm wind guidance for your awning with you directly.
About motorized awningsIs it covered?
Our 10-year warranty covers shades, motors and system components against qualifying defects in materials and workmanship, and our lifetime warranty on our installation workmanship covers how we installed them. Coverage is subject to your signed project documents and proper use and maintenance. We'll check your coverage when you reach out.
See what's coveredService questions
Is my repair covered by your warranty?
It depends on what's wrong and who installed the system. Our 10-year warranty covers shades, motors and system components against qualifying defects in materials and workmanship, and our lifetime warranty on our installation workmanship covers how we installed them. Normal wear, weather damage, forced operation and work by others fall outside our installation warranty, and coverage is subject to your signed project documents and proper use and maintenance. Tell us what's happening and we'll check your coverage.
What should I use on the tracks?
Use dry silicone lubricant only, and stick to the one we recommend. Not sure which one that is? Mention it in your request or give us a call, and we'll tell you.
I bought a house that already has shades. Can you help?
If we installed them, yes. We service the systems we install, and we work directly with homeowners on warranty and service. If another company installed them, it's case by case, and we'll tell you honestly whether they're worth repairing.
Do you repair motorized awnings?
We service the motorized awnings we install, which are SunPro awnings. Awnings from other companies are case by case, like any other shade, and we'll tell you straight whether a repair makes sense.
Do you come to my area?
We serve the Dallas-Fort Worth metroplex, including some lake areas outside the core metro. If you're not sure about your address, call (817) 470-0744 and we'll double-check.
Thinking about replacing old shades?
If a repair doesn't make sense, we'll take photos and design the right shade for your opening. Most quotes go out the same day, often with a rendering, and there's no pressure to sign.
Monday to Friday, 8 AM to 5 PM. Saturday appointments on request.